Polina Barysheva

I joined SplitMetrics as an experienced Support Lead to help them build a great product, an Apple Search Ads Automation, create a successful team of L1 and L2 support specialists, and design the processes that would work across departments. Currently, I lead a team of 9 people, helping to develop three different areas within the Support Team - L1, L2, and Integrations. I work on improving and building new processes, communicating and embracing transparency across CS, Product, and Dev departments, and working with partners to solve complex issues. I am quite experienced in People Management and try to create and improve growth plans for each team member. Our team is responsible for creating Help Centre materials such as articles, videos, and in-app messages and communicating with customers to solve their queries.

Topics I currently explore: AI, Customer Effort Score, SaaS benchmarks, process optimization.

Помогу стартапам и начинающим саппорт лидам построить классную разноуровневую команду поддержки, которая руководствуется надежными фрэймворками и персонализированным подходом при принятии решений.